Return & Warranty Policy
At Al Mujeeb Trading, we strive to provide the highest quality industrial materials, components, and equipment. Our Return & Warranty Policy is designed to ensure customer satisfaction while maintaining fairness and transparency in handling returns, replacements, and warranty claims.
1. Return Policy
Eligibility for Returns
Returns are accepted within 15 days from the date of delivery.
Products must be unused, in original packaging, and in the same condition as received.
Customized, special order, or perishable items are non-returnable unless defective.
Return Process
To initiate a return, customers must contact our Customer Service team within the return window with order details and reason for return.
Return authorization will be provided with instructions on how and where to send the product.
Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
Refunds
Refunds will be processed after inspecting the returned items.
Approved refunds will be credited to the original payment method within 7-10 business days.
Shipping and handling charges are non-refundable.
2. Warranty Policy
Warranty Coverage
Al Mujeeb Trading offers manufacturer-backed warranties on selected products as specified in the product details.
Warranty covers manufacturing defects and workmanship issues under normal use.
Warranty Period
Warranty duration varies by product and manufacturer, typically ranging from 6 months to 2 years.
Warranty details are provided with each product or upon request.
Warranty Claim Process
Customers must notify us promptly upon discovering a defect within the warranty period.
Proof of purchase and detailed description of the defect are required for warranty claims.
Upon verification, defective items may be repaired, replaced, or refunded at our discretion.
Exclusions
Warranty does not cover damage due to misuse, improper installation, normal wear and tear, or unauthorized repairs.
Consumables and accessories may have limited or no warranty.
3. Contact Us
For any Return or Warranty inquiries, please reach out to our support team:
Al Mujeeb Trading
Email: info@almujeebtrading.com
Phone: +971 567 783 777
Address: Office – B.C. 1305154, C1 Building, Ajman Free zone, Ajman, United Arab Emirates
